If you are able to get into Hoopla, but cannot no longer download (i.e. you could in the past) we have a work-a-round to fix the account settings.
First establish a Live-Brary account at https://encore.suffolk.lib.ny.us/iii/encore/myaccount. The password for your account will become your Hoopla pin.
Log into Hoopla with your email and your Hoopla password at https://www.hoopladigital.com/home.
Open the account settings:
Open library settings: